Shipping & Delivery – SBone
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Shipping & Delivery

Thank you for purchasing our products.

 

General Information

SBK office opens from Monday to Friday, 10:30 am to 6:30 pm. We will dispatch your order within 2 working days after the payment is confirmed. Orders placed on Saturday, Sunday or public holidays will be processed on the next working day.

If shortage of stocks has occurred, SBK International Ltd will contact you ASAP to make an appropriate arrangement; including an refund, exchange or cancellation.

 

Dispatch Notification

We will send you a dispatch notification email within 2 business days after we have dispatched your order. You will receive your order within 2 to 14 working days.

 

Delivery Addresses

Please provide us with a correct and complete delivery address in order to avoid delays or parcel lost. SBK International Ltd will not be held responsible for any inaccurate address provided to us. For delivery re-arrangement, extra delivery fee will be incurred.

 

Requirements of Universal Postal Union

In accordance with the requirements of Universal Postal Union, International Civil Aviation Organization and International Air Transport Association, all dangerous articles including liquid products are not admissible for posting by air mail (including Speedpost). Orders required to be posted by sea will take approximately 1-2 months.

Some countries may have import taxes and other charges which will be payable by you. Customers should take note of any custom clearance requirements or restrictions of the designated countries and SBK International Ltd will not be held responsible for non- delivery caused by non-compliance or restrictions in delivery countries in the designated countries.

 

Delivery Service & Charges

Hong Kong

Country & Area

Total amount of order

Delivery Charge

Approximate Delivery Time (Working day)

Hong Kong*

Less than HK$1000

HK$30

2-3 days

Hong Kong*

More than HK$1000

Free

2-3 days

 

Other Countries

Country & Area

Delivery Charge

Approximate Delivery Time (Working day)

1 st kg

Extra 1 kg

China (Canton area)

HK$45

HK$40

3-7 days

China (Other areas)**

HK$70

HK$50

5-7 days

South East Asia

HK$85

HK$15 (Max. 10kg)

7-14 days ***

Australia/ New Zealand

HK$120

HK$30 (Max. 20kg)

7-14 days ***

America/ Canada

HK$75

HK$40 (Max. 20kg)

7-14 days ***

UK/ European Countries

HK$145

HK$20 (Max. 20kg)

7-14 days ***

Other Countries/ Districts

HK$150

HK$25 (Max. 20kg)

7-14 days ***


 

* Delivery excludes outlying islands and villages in New Territories. An additional delivery cost will be charged for these orders.
** Delivery excludes Hainan.
*** Orders with liquid products will be shipped by sea; delivery time will be approximately 1-2 months.

 

SBK International Ltd may revise these terms and conditions at any time without prior notice. If any dispute arises, SBK International Ltd's determination shall be final.

 

Product Returns

  1. If customer received products or quantity different from the order placed, he/she will need to notify us within 7 days. If proven to be our mistakes, we will contact you immediately and make any necessary arrangements, any additional delivery charges will be covered by us.
  2. Customers should contact us at 31029883 or info@sbone.com.hk within 7 days after the goods have been received with the receipt in order to request to have the product returned. We will not accept any unpacked or used products.
  3. "7-days stock guaranteed warranty" is only applicable for internet purchases. SBK International Ltd reserves the right of making the final decision in any case of disputes.